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Privacy Info

Important Privacy Information for Patients and Families

We are committed to protecting the privacy and confidentiality of your personal health information. We collect and use personal health information to provide the highest quality of care to our patients. We only collect and use information as permitted by our privacy policy and provincial legislation.

What is Personal Health Information?

  • Your physical or mental health including family health history
  • The care and treatment you receive
  • A plan of service for long-term care
  • Your health card number
  • Payment or eligibility for health care

How Do We Collect Your Personal Health Information?

We collect your personal health information from you, your substitute decision maker (if applicable) and health care providers involved in your care.

How Do We Use Your Personal Health Information?

  • To provide you with health care
  • To make our services better
  • To support research and teaching
  • To receive payment for your treatment

It’s your Choice! Sharing Your Personal Health Information

We will share your personal health information with your Family Doctor, Specialists and other health care providers who are involved in your care.

You may request the hospital does not share your personal health information with health care providers.  To do this, please contact us at 519 837-6440 ext. 2719.

We need your consent to share your personal health information with third parties, including Insurance Companies, Lawyers and Police.

If we become aware that the handling of your personal health information was not consistent with our privacy policy, we will contact you.  

If you have any questions or concerns about your privacy, please contact our Chief Privacy Officer at (519) 837-6440 ext. 2273 or review the Privacy Frequently Asked Questions.

When you are admitted to the hospital, you will be given a copy of our Privacy Pamphlet.

For additional Privacy resources, you may visit the Information & Privacy Commissioner of Ontario’s Website.

How do I obtain a copy of my Health Record?

You can contact Clinical Information Services to obtain a copy of your personal health record or to request records to be sent outside of the hospital.

You can call us Monday to Friday from 7 a.m. to 4 p.m. at 519-837-6440 ext. 2719. If you are leaving a message, please provide the following:

  • Your full name
  • Your Health card number
  • The records you are requesting (including the date of your visit)
  • Your daytime telephone number

You can also make a request in person during office hours. We are located on level 2, at the top of the stairs when you enter the hospital from the main lobby.

We will contact you when the records are ready for pick up. You will be asked to sign a consent form before you receive the records.

If you are requesting records for continuing care, there is no fee. If your request is for another purpose, a fee will apply. Please see the fee schedule below.

Fee Schedule