Important Privacy Information for Patients and Families
What is Personal Health Information?
Your physical or mental health including family health history
The care and treatment you receive
A plan of service for long-term care
Your health card number
Payment or eligibility for health care
How Do We Collect Your Personal Health Information?
We collect your personal health information from you, your substitute decision maker (if applicable) and health care providers involved in your care.
How Do We Use Your Personal Health Information?
To provide you with health care
To make our services better
To support research and teaching
To receive payment for your treatment
It’s your Choice! Sharing Your Personal Health Information
We will share your personal health information with your Family Doctor, Specialists and other health care providers who are involved in your care.
You may request the hospital does not share your personal health information with health care providers. To do this, please contact us at 519 837-6440 ext. 2719.
We need your consent to share your personal health information with third parties, including Insurance Companies, Lawyers and Police.
If you have any questions or concerns about your privacy, please contact our Chief Privacy Officer at (519) 837-6440 ext. 2273 or review the Privacy Frequently Asked Questions.
When you are admitted to the hospital, you will be given a copy of our Privacy Pamphlet.
For additional Privacy resources, you may visit the Information & Privacy Commissioner of Ontario’s Website.
How do I obtain a copy of my Health Record?
You can contact Clinical Information Services to obtain a copy of your personal health record or to request records to be sent outside of the hospital.
You can call us Monday to Friday from 7 a.m. to 4 p.m. at 519-837-6440 ext. 2719. If you are leaving a message, please provide the following:
Your full name
Your Health card number
The records you are requesting (including the date of your visit)
Your daytime telephone number
You can also make a request in person during office hours. We are located on level 2, at the top of the stairs when you enter the hospital from the main lobby.
We will contact you when the records are ready for pick up. You will be asked to sign a consent form before you receive the records.
If you are requesting records for continuing care, there is no fee. If your request is for another purpose, a fee will apply. Please see the fee schedule below.